Blog
Email etiquette – ten top tips
I was chatting with an old colleague last week and she was despairing of her charity's massive email problem. What she was saying was not new. It...
Leadership inspiration – from Harry Selfridge
Are you a Mr Selfridge fan? Are you pining, like me, for Series 3? Googling, to discover if it was returning to ITV1* I came across this set...
Micro-management? What a turn off
I'm about to work with a fast expanding third sector organisation where one or two managers are a little too keen to micro-manage their...
Have you got the email habit?
So, who's in charge of your email in-box? You are. Who gets to decide when you look in there? You do. It's as simple as that. Interrupting what...
Get organised with your emails
Do you keep all your emails in one never-ending list in your in-box? That's a bit like having an overflowing pile of project papers, magazines,...
Banish email overwhelm – from ‘oh no’ to zero
I was recently asked to help one of my favourite third sector clients with handling in-box overwhelm. This is such a huge issue in our sector I've...
My top five coaching questions
Part five of my 'Listen more, talk less' guide to fabulous questions to use in a third sector one-to-one. Here are my top five favourite questions...
And another five questions
Part four of my series for third sector managers in one-to-ones. Finally, five questions to wrap things up: 1. So, what will you do...
Five more great questions for managers
Here's part three of my 'Listen more, talk less' guide for third sector managers on having a really successful one-to-one: These five powerful...
More great questions for managers
Here's Part Two of your 'Listen more, talk less' guide to third sector one-to-ones. Today, I've got five more super-powerful questions for line...
Five incisive questions for managers
Got a one-to-one coming up with one of your team? Line managers don't have to do all the talking. Here's five super-powerful questions to help them...
New year resolutions – five reasons why they won’t work
I'm guessing you made some new year resolutions..? Even if you didn't actually write anything down, you just can't resist that need to push the...